Terms and Conditions

These Terms and Conditions are the standard terms which apply to all plumbing services provided by us, Premier Plumbers Limited, a company registered in England and Wales under company number 16327761, whose registered office address is Pilgrim House 10 Bishop Street, Town Hall Square, Leicester, Leicestershire, England, LE1 6AF(referred to as “the Company/we/us/our”).

These Terms and Conditions will form the basis of the Contract between you and us. Before accepting our Quotation, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of them, please ask us for clarification.

Definitions and Interpretation
1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
  
  “Customer/you/your” means you, the Consumer, business, sole trader, or corporate entity entering into the Contract with us;
  
  “Consumer” is as defined in the Consumer Rights Act 2015;
  
  “Contract” means the contract formed when you accept our Quotation or place an order with us;
  
  “Materials” means the materials required for the provision of the Services, which we will supply, where applicable, if specified in the Quotation;
  
  “Property” means the property at which the works detailed in the Quotation are to be carried out;
  
  “Quotation” means our verbal or written quotation to provide the Services, which unless otherwise stated, remains open for acceptance for a period of 30 days and constitutes our entire scope of works; and
  
  “Services” means the plumbing and/or any other services we may provide, including but not limited to bathroom renovation services, as specified in the Quotation.
2. Each reference in these Terms and Conditions to:
  1. “writing” and “written” includes emails and text messages;
  2. a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
  3. “Terms and Conditions” refers to these Terms and Conditions as may be amended or supplemented at the relevant time;
  4. a clause refers to a clause of these Terms and Conditions.
3. The headings used in these Terms and Conditions are for convenience only and will have no effect on their interpretation. Words signifying the singular number will include the plural and vice versa. References to persons includes corporations.
Quotations
1. We will provide you with a Quotation before carrying out the Services. Unless otherwise agreed by us, our Quotation will be in writing, and you will need to accept it in writing.
2. When you accept our Quotation, or place an order with us, a legally binding Contract will be formed, which will include the acceptance of these Terms and Conditions.
3. No terms or conditions referred to by you in any way will vary or add to these Terms and Conditions unless we agree otherwise in writing.
4. Our Quotation is based on the information, drawings, design and specification provided to us at the time we prepare it. If we have been asked to quote from drawings, we will rely on those drawings in order to provide the Quotation. If the drawings change, or if any errors or discrepancies become evident, we reserve the right to adjust our price.
5. Our Quotation is based on our Services being carried out during normal working hours (Monday to Friday, 8am – 5pm excluding public holidays). Works required outside of these hours will incur additional costs.
The Services
1. We will ensure that our Services are rendered with reasonable care and skill, in accordance with our accepted Quotation.
2. Any project dates we agree are estimates only. We will endeavour to meet agreed programme dates but this may be dependent on factors outside of our control, such as supplier delays.
3. We may provide you with sketches, samples, plans or similar documents. Any such material is intended for illustrative purposes only and is not intended to provide an exact specification.
4. We may request the removal of certain furniture, fixtures and fittings in the Property before we start work. Unless specifically agreed otherwise, this will be your responsibility. If you fail to do this, we cannot be held responsible for any damage incurred.
5. We will ensure that no parts of the Property suffer damage as a result of our Services, outside of any damage that is commensurate with the usual carrying out of the Services. Any other damage that may occur will be made good at no additional expense to you before the Services are completed. However, if existing equipment such as sanitary ware needs to be removed and later reinstated, we cannot be held responsible for any unavoidable damage which might occur.
6. Where we are testing pipework to high pressures, it may become necessary for you to vacate the entirety or a certain part of the Property until this is completed.
7. We will dispose of all waste that results from our Services, unless otherwise agreed.
8. Unless otherwise agreed in writing, our price is based on being able to complete our works in one continuous visit, or where we are carrying out the works in phases, each phased visit is to be continuous. If we are prevented from continuous working through to completion or are required to complete out of sequence works, we reserve the right to recover any costs incurred as a result.
9. Any variations must be agreed in writing before we can proceed and are payable in accordance with clause 6. Please be aware that variations may result in delays to any estimated programme dates.
Materials
1. Where we are supplying Materials, we will use reasonable endeavours to ensure that such Materials we use match those chosen by you. However, we cannot guarantee the colour, pattern or finish of the Materials will be consistent, due to unavoidable variances that may arise in the manufacturing process or due to the characteristics of the surfaces to which they are applied. We also reserve the right to make minor, non-aesthetic alterations to the specification of the Materials described in our Quotation without consulting you first.
2. The responsibility (also referred to as the “risk”) for any Materials we supply remains with us until they have been delivered to you, at which point it will pass to you. However, you will not own the Materials until we have received payment for the works in full.
3. We will pass on any manufacturer’s warranty in the Materials to you, where applicable. If those items are removed or changed, the warranty will be void. Any warranty we provide is subject to payment having been received by us in full in accordance with clause 6.
4. If you are supplying any materials, then we cannot be held responsible for any faults or issues with them, or for any delay in their delivery. If we are delayed whilst working at the Property due to such materials, or the completion date is delayed as a result, we reserve the right to charge for any costs we may incur.
Your Responsibilities
1. You are responsible for ensuring that:
  1. the Property is suitable for our Services to be carried out (we cannot be held responsible for any pre-existing faults or damage in or to your Property that we may discover while providing the Services);
  2. we have access to appropriate and accurate drawings in order to provide our Services;
  3. we can access the Property, and neighbouring land where applicable, on the agreed dates and times to provide the Services;
  4. if any consents, licences or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, these have been obtained by you before we begin the Services; and
  5. we have access to welfare facilities, gas and water, at no cost to us, to enable us to carry out our Services.
2. If you fail to comply with any of these responsibilities, then we reserve the right to charge for any costs we may incur, such as for delays, storage of Materials or non-productive visits to the Property, and we will not be held liable for any delays incurred as a result.
Fees and Payment
1. You agree to pay the fees in accordance with the Quotation and these terms of payment.
2. All invoices are payable by bank transfer within 7 days from the date of invoice, without set-off, withholding, retention or deduction, unless we agree otherwise in writing.
3. You agree to pay for any additional services requested by you and provided by us that are not specified in the Quotation. These additional services shall be charged in accordance with our current rate in effect at the time of the performance of the services or such other rate as may be agreed.
4. All prices quoted are in pounds sterling and subject to VAT at the current rate. If the rate of VAT changes, we will adjust the amount of VAT that you must pay.
5. The time for payment is of the essence of the Contract. If we do not receive any payment by the due date, then without limiting any other rights or remedies available to us, we will have the right to suspend the Services and charge you interest on the outstanding amount at the rate of 8% per annum above the Bank of England base rate, accruing on a daily basis from the due date until the actual date of payment, whether before or after judgment. We also reserve the right to charge for any costs we may incur in attempting to recover the outstanding debt.
Cancellation Within the Cooling Off Period
1. If you are a Consumer, you have a statutory right to a “cooling off” period. This period begins once the Contract between you and us is formed and ends at the end of 14 calendar days after that date. If you wish to cancel the Contract within the cooling off period, you should inform us immediately by post or email. To meet the cancellation deadline, it is sufficient for you to send your cancellation notice before the cancellation period has expired. If you do so, we will refund any sums paid to us under the Contract within 14 days, using the same method you used to make payment, unless you request otherwise.
2. If you wish for our Services to start within the cooling off period, you must make an express request for us to do so. You acknowledge and agree that if you do so, you will lose your right to cancel if our Services are completed within the 14-day cooling off period. If we have begun providing our Services and/or purchased any Materials, you will be required to pay for any Services provided and Materials purchased up to the point at which you inform us of your wish to cancel.
Cancellation After the Cooling Off Period
1. After the expiry of the cooling off period set out in clause 7.1, or if you choose to waive your right to this, as set out in clause 7.2 (or otherwise if you are not a Consumer), you are required to provide us with a minimum of 7 days’ written notice if you wish to cancel the Contract.
2. We reserve the right to cancel the Contract at any time and will confirm this in writing.
3. Either party has the right to cancel the Contract immediately if the other party:
  1. has committed a material breach of this Contract, unless such breach is capable of remedy, in which case the right to terminate immediately will be exercisable if the other party has failed to remedy the breach within 14 days after a written notice to do so; or
  2. goes into bankruptcy or anything similar occurs.
4. If you or we cancel under this clause 8, then you will only be required to pay for Services we have already provided and Materials we have purchased up until the point at which the Contract is cancelled. These sums will be deducted from any refund due to you or invoiced to you, depending on the amount paid at the date of the cancellation.
Our Cancellation Rights: We reserve the right to cancel the Contract at any time and will confirm this in writing. If we have started the Services, we will invoice you for any Services we have provided or Materials we have purchased that you have not yet paid for. If we cancel before we have started providing the Services, we will refund any payments you may have made in advance, including any deposit.
Events Outside of Our Control (Force Majeure): We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where the failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: adverse weather, power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storm, earthquake, pandemic, epidemic, act of terrorism or war, or any other event that is beyond our reasonable control.
Liability
1. Subject to this clause 11, we will be responsible for any foreseeable loss or damage that you may suffer as a direct result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and us when the Contract is entered into. We will not be responsible for any loss or damage that is not foreseeable.
2. Nothing in these Terms and Conditions is intended to or will limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
3. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
4. Nothing in these Terms and Conditions is intended to or will limit your legal rights as a Consumer, where applicable. For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.
Complaints: We welcome feedback and, while we always aim to ensure that your experience is positive, we nevertheless want to hear from you if you have any cause for complaint. Please make any complaint to us in writing at info@premierplumbers.co.uk within 7 days of completion of the Services or the relevant phase in question. Unless you have reasonable justification in refusing entry, we will need you to grant us access to remedy any complaint for which we may be liable.
How We Use Your Personal Information: All personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 2018, the UK General Data Protection Regulation, and any subsequent amendments to them. For further information, please refer to our privacy policy, available on request.
Other Important Terms
1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if for example, if we sell our business). If this occurs, we will inform you in writing. Your rights under the Contract will not be affected and our obligations under the Contract will be transferred to the third party, who will remain bound by it. We are also free to use sub-contractors and we will be responsible for each act and omission of any sub-contractor as if it were an act or omission of our own.
2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.
3. The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
4. Any part of these Terms and Conditions found to be unlawful, invalid or otherwise unenforceable would be severed from our Contract. The validity and enforceability of the remaining parts of the Contract would not be affected.
5. If the rights under these Terms and Conditions are not exercised or enforced following a breach of contract by you or us, this does not mean that either of us has waived our right to do so at a later date.
Law and Jurisdiction
1. These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.
2. Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales. Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.